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    Inconstant Empathy—Interpersonal Factors That Influence the Incompleteness of User Understanding

    Source: Journal of Mechanical Design:;2022:;volume( 145 ):;issue: 002::page 21403-1
    Author:
    Li, Jie
    ,
    Hölttä-Otto, Katja
    DOI: 10.1115/1.4056232
    Publisher: The American Society of Mechanical Engineers (ASME)
    Abstract: Empathy can help designers discover and fulfill users’ latent needs in design, which can lead to better design solutions. To achieve deep user understanding, designers utilize their ability to empathize with users. However, empathy is always incomplete and inconstant in user understanding. This study applies a quantitative behavioral empathy measure to a case of designers attempting to understand the needs of users of a future semi-autonomous vehicle technology. In total, 16 designers and 48 users are involved. We study how interpersonal differences between designers and users and different users’ mental content impact the level of empathic understanding. Specifically, these factors are national cultural differences, visiting experience, binary gender differences, the relationship between users and designers, and user mental content types. The results show that cultural differences and visiting experiences significantly affect designers’ empathic accuracy and emotional tone accuracy in both physical and online interviews. These influences vary depending on contextual factors that are related to the participant's own experience and the experiment itself.
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      Inconstant Empathy—Interpersonal Factors That Influence the Incompleteness of User Understanding

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    contributor authorLi, Jie
    contributor authorHölttä-Otto, Katja
    date accessioned2023-08-16T18:41:53Z
    date available2023-08-16T18:41:53Z
    date copyright12/12/2022 12:00:00 AM
    date issued2022
    identifier issn1050-0472
    identifier othermd_145_2_021403.pdf
    identifier urihttp://yetl.yabesh.ir/yetl1/handle/yetl/4292338
    description abstractEmpathy can help designers discover and fulfill users’ latent needs in design, which can lead to better design solutions. To achieve deep user understanding, designers utilize their ability to empathize with users. However, empathy is always incomplete and inconstant in user understanding. This study applies a quantitative behavioral empathy measure to a case of designers attempting to understand the needs of users of a future semi-autonomous vehicle technology. In total, 16 designers and 48 users are involved. We study how interpersonal differences between designers and users and different users’ mental content impact the level of empathic understanding. Specifically, these factors are national cultural differences, visiting experience, binary gender differences, the relationship between users and designers, and user mental content types. The results show that cultural differences and visiting experiences significantly affect designers’ empathic accuracy and emotional tone accuracy in both physical and online interviews. These influences vary depending on contextual factors that are related to the participant's own experience and the experiment itself.
    publisherThe American Society of Mechanical Engineers (ASME)
    titleInconstant Empathy—Interpersonal Factors That Influence the Incompleteness of User Understanding
    typeJournal Paper
    journal volume145
    journal issue2
    journal titleJournal of Mechanical Design
    identifier doi10.1115/1.4056232
    journal fristpage21403-1
    journal lastpage21403-14
    page14
    treeJournal of Mechanical Design:;2022:;volume( 145 ):;issue: 002
    contenttypeFulltext
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    DSpace software copyright © 2002-2015  DuraSpace
    نرم افزار کتابخانه دیجیتال "دی اسپیس" فارسی شده توسط یابش برای کتابخانه های ایرانی | تماس با یابش
    yabeshDSpacePersian