| contributor author | Kim, Jinju | |
| contributor author | Park, Seyoung | |
| contributor author | Kim, Harrison M. | |
| date accessioned | 2022-05-08T08:25:24Z | |
| date available | 2022-05-08T08:25:24Z | |
| date copyright | 11/9/2021 12:00:00 AM | |
| date issued | 2021 | |
| identifier issn | 1050-0472 | |
| identifier other | md_144_2_024501.pdf | |
| identifier uri | http://yetl.yabesh.ir/yetl1/handle/yetl/4283908 | |
| description abstract | Sudden changes in life and work patterns due to COVID-19 have affected customer requirements for the products. Under these circumstances, companies can achieve high profitability and customer satisfaction when they can efficiently identify and respond quickly to changing customer preferences caused by COVID-19. This article presents empirical research on dynamic changes in customer responses for product features caused by the spread of COVID-19 through sentiment analysis based on online reviews. A case study is conducted using new and refurbished smartphone reviews to investigate the dynamic changes in customer sentiment before/during COVID-19. The importance of the result is shown by comparing it to the actual market data. | |
| publisher | The American Society of Mechanical Engineers (ASME) | |
| title | Analysis of Dynamic Changes in Customer Sentiment on Product Features After the Outbreak of COVID-19 Based on Online Reviews | |
| type | Journal Paper | |
| journal volume | 144 | |
| journal issue | 2 | |
| journal title | Journal of Mechanical Design | |
| identifier doi | 10.1115/1.4052789 | |
| journal fristpage | 24501-1 | |
| journal lastpage | 24501-5 | |
| page | 5 | |
| tree | Journal of Mechanical Design:;2021:;volume( 144 ):;issue: 002 | |
| contenttype | Fulltext | |
