Organizing for Quality: Matrix Organization

Abstract

Matrix management is a controversial and often maligned form of organizational management. Criticized for its complexity, weak authority structure, and bureaucratic tendencies, the matrix can be confusing and cumbersome. However, CH2M HILL, an international consulting engineering firm, has grown and matured within the matrix structure. The writer describes a number of pros and cons that the company has experienced with the matrix, and offers 10 key elements that have made matrix management successful at CH2M HILL.