How Construction Managers Would Like Their Performance to Be Evaluated

Abstract

Communication of the expectations of the construction organization and those of the construction managers is a key management function for motivating and developing professional construction managers. This paper explains how the successful design and implementation of an effective performance appraisal system will improve construction managers' performance. It also explains the details of a study that was carried out in one of the largest contracting companies in the Middle East to determine and quantify the performance criteria by which construction managers would like their performance to be measured. One hundred ten construction managers participated in the study. They generated 52 ideas for performance measures. These were combined together to form 12 measures. For example, the first measure is the level of effectiveness, and this was given as 15% of the overall performance. The 12 measures were further analyzed and categorized into five areas that were considered by the project managers to be the most determining areas in which they would like their performance to be measured. For example, measurement of efficiency represented over 35% of the preferred performance measures.