Support for Organizational Change: Change-Readiness Outcomes among AEC Project Teams

Abstract

A major area of innovation within the architecture, engineering, and construction (AEC) industry involves the re-engineering of project delivery processes, yet successful implementation of such processes requires a significant organizational change effort. The AEC industry is often regarded as a laggard in the uptake of innovation, and personnel resistance to change is among the most commonly cited barriers to change adoption. The objective of this study was to understand the extent to which project level personnel change readiness is affected by a variety of antecedents within 16 AEC owner organizations, each of which independently implemented a planned strategic change in their project delivery processes. An outcome-oriented perspective of change readiness was incorporated to empirically document behavioral response to change at the individual level (