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    Difficulties and Hindrances Facing End Users of Electronic Information Exchange Systems in Design and Construction

    Source: Journal of Management in Engineering:;2011:;Volume ( 027 ):;issue: 001
    Author:
    Franky W. H. Wong
    ,
    Patrick T. I. Lam
    DOI: 10.1061/(ASCE)ME.1943-5479.0000028
    Publisher: American Society of Civil Engineers
    Abstract: Since information and communication technology (ICT) was introduced into the construction industry over a decade ago, the once fledging technologies have now been well developed. ICT has been commonly adopted, particularly in places where speedy construction is the norm, e.g., in Hong Kong. At the time when ICT is seemingly well developed, this paper aims at identifying the difficulties and hindrances facing the end users of such information exchange systems during design and construction and the consequential effects on project performance. Through literature review, a series of structured interviews, and a questionnaire survey, it is found that industry users welcomed the advancement of ICT, but that the necessary technical and psychological supports from their organizations were insufficiently provided. In addition, significant differences on the hindrances and their consequential effects have been identified between end users in the private sector and those in the public sector. The study findings have also highlighted factors impeding the smooth implementation of ICT systems at the end-user level, which would help organizations to formulate effective strategies to cope with ever-evolving communication technologies and changes in working style.
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      Difficulties and Hindrances Facing End Users of Electronic Information Exchange Systems in Design and Construction

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    http://yetl.yabesh.ir/yetl1/handle/yetl/66089
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    contributor authorFranky W. H. Wong
    contributor authorPatrick T. I. Lam
    date accessioned2017-05-08T21:54:27Z
    date available2017-05-08T21:54:27Z
    date copyrightJanuary 2011
    date issued2011
    identifier other%28asce%29me%2E1943-5479%2E0000061.pdf
    identifier urihttp://yetl.yabesh.ir/yetl/handle/yetl/66089
    description abstractSince information and communication technology (ICT) was introduced into the construction industry over a decade ago, the once fledging technologies have now been well developed. ICT has been commonly adopted, particularly in places where speedy construction is the norm, e.g., in Hong Kong. At the time when ICT is seemingly well developed, this paper aims at identifying the difficulties and hindrances facing the end users of such information exchange systems during design and construction and the consequential effects on project performance. Through literature review, a series of structured interviews, and a questionnaire survey, it is found that industry users welcomed the advancement of ICT, but that the necessary technical and psychological supports from their organizations were insufficiently provided. In addition, significant differences on the hindrances and their consequential effects have been identified between end users in the private sector and those in the public sector. The study findings have also highlighted factors impeding the smooth implementation of ICT systems at the end-user level, which would help organizations to formulate effective strategies to cope with ever-evolving communication technologies and changes in working style.
    publisherAmerican Society of Civil Engineers
    titleDifficulties and Hindrances Facing End Users of Electronic Information Exchange Systems in Design and Construction
    typeJournal Paper
    journal volume27
    journal issue1
    journal titleJournal of Management in Engineering
    identifier doi10.1061/(ASCE)ME.1943-5479.0000028
    treeJournal of Management in Engineering:;2011:;Volume ( 027 ):;issue: 001
    contenttypeFulltext
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