Multifamily Affordable Housing: Residential Satisfaction

Abstract

The objectives of this paper are to identify strategic issues impacting multifamily affordable housing resident satisfaction and to develop a systematic model to forecast residential satisfaction based on data gathered from two multifamily affordable housing properties located in Atlanta. This study concluded that major variables impacting residence are satisfaction with property management, tenant selection policies, enforcing residential rules, communication with residents, property management staff answering quickly to residents’ concerns, how cooperative property management staff is with residents, how friendly staff is to residents, residents referring their friends to live in their apartment complex, quality of the community, maintenance, residents’ quality of life, building quality, quality of building repairs, overall cleanness of property grounds, overall cleanness of the community, residents’ perception of safeness in their neighborhood at night, residents’ perception of safeness at night while inside their units, and overall resident satisfaction with their apartment units. The study provides a framework for developing a decision support system that could be used by property managers or developers.