Communicating Health and Safety on a Multinational Construction Project: Challenges and Strategies

Abstract

The health and safety (H&S) of workers is a critical project management goal in construction. As globalization and migrant movement increases, construction projects are becoming more nationally diverse. Among multinational workforces, language barriers present an obvious but largely unresolved H&S communication challenge, with current strategies in use yet to be assessed. On a large construction project in the United Kingdom, H&S communication strategies were explored through an ethnographic approach. This paper contributes by revealing the impracticalities of using employees as interpreters in workgroups of six or more and the limitations of technologies in a dynamic construction site environment. It also highlights the unresolved challenge of translating safety videos in multiple languages. Challenges arose including translators refusing to translate because they were not receiving extra financial benefits or recognition in their workload. Translators were also given favorable treatment during disciplinary processes because they were crucial to the continued operation of the site team. This reveals the complexities involved in implementing effective H&S communication strategies on international and multinational projects, which have previously remained largely ignored.