Role of Error-Recovery Process in Projects

Abstract

To reduce errors in projects, knowledge about their causes, through examining their chain of events, and costs should be made available. With this in mind, this paper examines the role of the error recovery process in detecting human-related errors with reference to seven Swedish building construction projects. A total of 2,879 human errors were identified, and those that were found to be the most costly were examined in detail. Industry practitioners’ opinions as to how the identified errors could have been prevented were solicited. It was revealed that the major areas of error reduction lay with improving communication between participants, introducing incentives, improving resourcing levels in projects particularly during design, and the encouragement of individual and organizational learning. The paper concludes by suggesting that the most effective learning takes place in projects when the entire error-recovery process is performed (i.e., detection, indication, and correction) and not parts thereof.