Abstract: Customer segmentation plays a critical role in enhancing a company’s product penetration rate in the market. It enables numerous downstream applications such as customer-oriented product development and trend analysis. ...

Abstract: Recently, online usergenerated data have emerged as a valuable source for industrial applications. In the consumer product area, many studies analyze online data and draw implications on product design. However, most of ...

Abstract: Remanufacturing is a representative product recovery strategy that can improve economic profitability and sustainability, but many companies are struggling because of the lack of understanding of the market and the design ...

Abstract: Online reviews provide a source to identify customer needs. While many studies have analyzed online reviews during the pandemic, it is worth noting that many customer preference studies in this period were not conducted ...

Abstract: Sudden changes in life and work patterns due to COVID-19 have affected customer requirements for the products. Under these circumstances, companies can achieve high profitability and customer satisfaction when they can ...