| contributor author | Bradford L. Sims | |
| contributor author | Wayne A. Anderson | |
| date accessioned | 2017-05-08T21:32:12Z | |
| date available | 2017-05-08T21:32:12Z | |
| date copyright | July 2001 | |
| date issued | 2001 | |
| identifier other | %28asce%291532-6748%282001%291%3A3%2829%29.pdf | |
| identifier uri | http://yetl.yabesh.ir/yetl/handle/yetl/55258 | |
| description abstract | Eight steps are described that a general contractor can use to meet customer expectations and maintain a relationship that will lead to repeat business. The steps include putting a number of questions to the customer for purposes of clarification. The authors explain how the assumptions that arise in the absence of questions can become insoluble problems that will undermine the relationship with the customer. | |
| publisher | American Society of Civil Engineers | |
| title | Meeting Customer Expectations In the Construction Industry | |
| type | Journal Paper | |
| journal volume | 1 | |
| journal issue | 3 | |
| journal title | Leadership and Management in Engineering | |
| identifier doi | 10.1061/(ASCE)1532-6748(2001)1:3(29) | |
| tree | Leadership and Management in Engineering:;2001:;Volume ( 001 ):;issue: 003 | |
| contenttype | Fulltext | |
