End-User Attitudes toward EDM Use in Construction Project Work: Case Study

Abstract

This paper reports on a cross-sectional case study of a large construction project in which electronic document management (EDM) was used. Attitudes toward EDM from the perspective of individual end-users were investigated. Responses from a survey were combined with data from system usage log files to obtain an overview of attitudes prevalent in different user segments of the total population of 334 users. The survey was followed by semistructured interviews with representative users. A strong majority of users from all segments of the project group considered EDM as a valuable aid in their work processes, despite certain functional limitations of the system used and the complexity of the information mass. Based on the study a model describing the key factors affecting end-user EDM adoption is proposed. The model draws on insight from earlier studies of EDM enabled projects and theoretical frameworks on technology acceptance and success of information systems, as well as the insights gained from the case study.