Communication Key Performance Indicators for Selecting Construction Project Bidders

Abstract

It is vital to select the right project bidders, as this affects the success of a project. Although there are numerous methods for assessing bidders, communication is rarely taken into account. This paper discusses the results of a survey on communication key performance indicators (KPIs) and the success of construction projects. Data were collected from 390 construction partners in Spain. The results indicate that the most significant communication KPI is the quality of information: basically, its accuracy and timeliness. In addition, experienced respondents placed less importance on communication flow structures and communication management than did inexperienced respondents. Experienced respondents distrusted new trends and/or management theories and mainly relied on experience. The findings also reveal that the communication flow structure, the communication and information management plan, and the channels of communication are relevant aspects for the success of a project. The results of this research can be used to assess bidders’ communication abilities and systems.