Measuring Systematic Unity in a Learning Organization

Abstract

A simple approach to implementing a measurement process is presented. In addition to providing a complete, systematic way to collect information about any business function, the model provides a vehicle to practice learning every time it is used. Unity is described in the context of harmonious function, and the Kentrel model is shown to be a tool for measuring the level of unity operating. There is a universal set of nine principles of work that cover three major areas: The individual (I); the social group (we); and the business function (it). In addition to the Kentrel model, there is a metric scale that recognizes the possibility of pathology, or dysfunction, in any of the principles. Wrong, or bad, behavior or function can be acknowledged and measured in this process. By using Kentrel surveys, any organization can measure its relative health and target weak areas in its capacity to operate as a learning organization.