Classification of Knowledge within the Electrical Contracting Industry: A Case Study

Abstract

This paper provides electrical contractors with important information related to the future vision for the industry and how knowledge management can play a key role in a firm’s success. The methodology involved conducting nine structured and extensive interviews with experts in the electrical contracting business about trends and related best practices. These experts identified that the electrical contracting industry is becoming more complex, and that contractors must adopt more sophisticated management tools. Electrical contractors must also accelerate their adoption of information technology and actively pursue new market opportunities. A literature review on knowledge management as a best practice tool is provided, followed by a discussion of how this management tool can be used to help electrical contractors meet the challenges they face and enhance a firm’s chance of survival. The results of the interviews have been collated and placed within the proposed knowledge classification system as a case study. Research from this study can be applicable to other specialty contractors.