Leadership Principles and Performance Measurement in Facilities Management: A Case Study

Abstract

This paper discusses the applied leadership attributes taught in the facilities management program at Arizona State University, highlighting the leadership characteristics and techniques of information measurement theory that enabled the first author to understand and integrate the academic findings for more effective performance in his work environment as a facilities manager. The paper describes the management status quo in the work environment at a semiconductor manufacturing company and the application of leadership principles and performance measurement strategies to implement a predictive maintenance approach that reduced unscheduled corrective maintenance events and increased production availability and profits.