Assessing Homebuyer Complaint Factors during the Defect Liability Period: A PLS-SEM Approach

Abstract

AbstractPrior works have identified the types of defects and common issues associated with housing development, yet a gap exists in linking house defects and developer response to homebuyer complaints. Therefore, this study aims to assess the impact of ...Practical ApplicationsHousing quality and developer responsiveness during the DLP have resulted in numerous homebuyer complaints due to substandard construction and inadequate service. This study offers valuable insights into these issues and provides ...