Resident Satisfaction and Influencing Factors of the Renewal of Old Communities

Abstract

Urban renewal is becoming a new trend worldwide to promote sustainable urban development, an important component of which is the renewal of old communities. In the context of the people-centered development philosophy, improving the satisfaction of residents is gradually becoming the goal of urban construction and development. Based on the survey data of old residential areas in Ganzhou, China, through the theory of customer satisfaction index (CSI) and partial least squares structural equation modeling (PLS-SEM), the satisfaction model of old residential areas’ reconstruction was constructed, and the residents’ satisfaction and its main influencing factors were deeply analyzed. The research shows that the overall satisfaction of the reconstruction of old residential areas is between generally and relatively satisfactory, and there is still a large room for improvement. The residents’ perception of the quality of the reconstruction of old residential areas is the decisive factor affecting their satisfaction, and the supporting services, public facilities, and government support are the key factors. Neighborhood emotion and community publicity are the effective factors, while residents' expectations is the trace factor. Residents' satisfaction has a negative impact on residents' complaints and a positive impact on policy identity. Age, educational attainment, and monthly average income play a significant moderating role on the influencing factors of residents' satisfaction in the reconstruction of old residential areas. Accordingly, this paper puts forward some policy suggestions to improve the reconstruction of old residential areas, such as improving the matching degree between residents' needs and policy content, strengthening the support for the reconstruction of old residential areas, properly perfecting the appeal mechanism, and innovating the management mode of the reconstruction of old residential areas.