Facility Management Process of an Office Building

Abstract

Interest in the effective facility management (FM) of office buildings is rapidly increasing because of a significant demand for increased reliability and performance of facilities to enhance employee productivity. In this paper, a process model is proposed for the facility management of office buildings, which is the preferred type of commercial property due to the growth of the current financial market in South Korea. To construct an FM process model, critical success factors and major activities of the office building FM are investigated. The proposed model simulates a real operational setting with characteristics of an office building as a commercial property. The model involves six sequential processes: (1) identify facility; (2) identify characteristics of tenants; (3) develop a facility management plan; (4) implement operation and maintenance; (5) collect new information and respond; and (6) analyze performance and perform complementary actions. The model builds on the integration definition for the function modeling (IDEF) process in order to define the object requirement and relationships for sharing FM information. The aim of this process model is to align the FM objectives with the enhancement of profit. The applicability and effectiveness of the model are evaluated by five FM experts. This research will help us to understand the practical function of the FM of an office building, because this process model is developed based on thorough industry case studies, interviews, and an extensive survey.