Commuters’ Perception towards Transfer Facility Attributes in and Around Metro Stations: Experience in Kolkata

Abstract

This article reports an investigation on the importance of various transfer facility attributes in and around metro stations and their derived ranking with reference to a case study in the city of Kolkata, India. A paper-based survey instrument was designed and responses in terms of rating on a five-point Likert-type ordinal scale were collected from metro commuters in Kolkata. The data were analyzed using three established methods, namely, technique for order preference by similarity to ideal solution (TOPSIS), RIDIT analysis, and gray relation analysis (GRA), in order to understand the variation, if any, in the derived rankings of attributes obtained from these methods. A comparison of rankings obtained from these methods using Spearman’s rank order correlation coefficients indicates a positive rank order relationship among all the three methods. The results consistently indicate commuters’ priority on