| contributor author | Soumya S. Dey | |
| contributor author | Jose Thommana | |
| contributor author | Stephanie Dock | |
| date accessioned | 2017-05-08T22:29:48Z | |
| date available | 2017-05-08T22:29:48Z | |
| date copyright | September 2015 | |
| date issued | 2015 | |
| identifier other | 46893465.pdf | |
| identifier uri | http://yetl.yabesh.ir/yetl/handle/yetl/81552 | |
| description abstract | Customer expectations for government services have changed significantly in the past decade, at the same time as technology, especially social media, has transformed how agencies interact with their customers and deliver services. These transformed expectations and interactions have created a | |
| publisher | American Society of Civil Engineers | |
| title | Public Agency Performance Management for Improved Service Delivery in the Digital Age: Case Study | |
| type | Journal Paper | |
| journal volume | 31 | |
| journal issue | 5 | |
| journal title | Journal of Management in Engineering | |
| identifier doi | 10.1061/(ASCE)ME.1943-5479.0000321 | |
| tree | Journal of Management in Engineering:;2015:;Volume ( 031 ):;issue: 005 | |
| contenttype | Fulltext | |
