| contributor author | Sangjong Han | |
| contributor author | Myung Jin Chae | |
| contributor author | Hwankook Hwang | |
| contributor author | Youn-kyoo Choung | |
| date accessioned | 2017-05-08T22:05:44Z | |
| date available | 2017-05-08T22:05:44Z | |
| date copyright | July 2015 | |
| date issued | 2015 | |
| identifier other | 23460670.pdf | |
| identifier uri | http://yetl.yabesh.ir/yetl/handle/yetl/71206 | |
| description abstract | There has been an increasing need to examine the level of service from a customer’s perspective in order to set the appropriate service level with a limited maintenance budget. This paper presents an evaluation of a customer-driven level of service based on a survey questionnaire. A hierarchical questionnaire has been developed. The survey result was analyzed based on 800 answers from eight provinces in Korea. Weights between hierarchy levels have been identified through multiple regression analysis. Of the 13 factors considered as governing customer satisfaction with regard to water service | |
| publisher | American Society of Civil Engineers | |
| title | Evaluation of Customer-Driven Level of Service for Water Infrastructure Asset Management | |
| type | Journal Paper | |
| journal volume | 31 | |
| journal issue | 4 | |
| journal title | Journal of Management in Engineering | |
| identifier doi | 10.1061/(ASCE)ME.1943-5479.0000293 | |
| tree | Journal of Management in Engineering:;2015:;Volume ( 031 ):;issue: 004 | |
| contenttype | Fulltext | |
