Critical Success Factors for Key Project Players and Objectives: Case Study of Singapore

Abstract

Critical success factors (CSFs) are used to support and measure the success of a strategic and tactical approach to project execution with the intent of ensuring the success of the project delivery system and to support the appropriate allocation of limited resources. This study aims to identify CSFs in terms of the different project players and their objectives in the context of Singapore’s construction industry. To achieve this objective, 32 CSFs were first identified and classified into four major categories: (1) project characteristics, (2) contractual arrangements, (3) project participants, and (4) interactive processes. Then the analytic hierarchy process (AHP) method was employed to establish a hierarchical model of the factors’ relative importance. To facilitate systematic analysis on their importance, 12 experts with at least 10 years of industry experience were surveyed; then, through the use of the Expert Choice software, the CSFs addressing budget performance, schedule performance, quality performance, and overall project success were identified. The results of this study may serve as a tool in the construction industry to rapidly assess the possibility of achieving project objectives.