Projectwide Access: Key to Effective Implementation of Construction Project Management Software Systems

Abstract

Construction engineering and management experts asserted in the 1980s that computer-based information and communication technologies (ICTs) would grow quickly to increase the efficiency of communications in the architecture, engineering, and construction (AEC) industry. Since that time, many studies have measured the rate of adoption and effectiveness of these tools. Recently, studies have noted that these tools are not being used ubiquitously and have yet to reach their full potential in increasing the efficiency of intercompany communications. The present research employed the Delphi method with a panel of AEC industry professionals to address barriers and facilitators of using project-based project management software systems (PMSS), including issues of access to PMSS and how project-based access would affect the efficiency with which information can be communicated. The results of this research indicate that data reentry is a common source of inefficiency in the use of PMSS and that future construction ICT developments should focus on implementing a more collaborative, project-based PMSS that allows direct and active access to the PMSS by all project team members. However, governance issues may be preventing more widespread use of a collaborative PMSS implementation model. Specifically, the respondents felt that general contractors should maintain their roles as managers and controllers of the PMSS.