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contributor authorAhmed Jalil Al-Bayati
contributor authorRaed Abdullah Hasan
contributor authorKasim Alomari
date accessioned2022-01-31T23:43:58Z
date available2022-01-31T23:43:58Z
date issued1/1/2021
identifier other%28ASCE%29SC.1943-5576.0000565.pdf
identifier urihttp://yetl.yabesh.ir/yetl1/handle/yetl/4270252
description abstractPublic services in Iraq have been deemed to perform unsatisfactorily. In this study, the theory of total quality management (TQM) is used to identify the quality shortcomings of public service projects in Iraq. Accordingly, data derived from 55 online completed surveys were used to assess the TQM of public service construction. The elements of TQM that were assessed are leadership, communication and cooperation, workforce management, process management, continuous improvement, and client satisfaction. The collected data were analyzed utilizing standardized scores to measure the relative shortcoming of TQM’s variables. The results show that, in general, Iraqi engineers perceived the existence of citizens’ satisfaction as being relatively higher than other elements. Furthermore, the results suggest that several key performance indicators (KPIs) scored relatively lower than others. Thus, the study highlights where improvements are needed most for TQM of public service projects in Iraq. In addition, there is a lack of quantitative research that supports TQM benefits within the construction context. Therefore, this study contributes to the body of knowledge regarding the usability of TQM within the construction industry.
publisherASCE
titleImplementing a TQM Framework for Public Services in Iraq: An Exploratory Study
typeJournal Paper
journal volume26
journal issue2
journal titlePractice Periodical on Structural Design and Construction
identifier doi10.1061/(ASCE)SC.1943-5576.0000565
journal fristpage04020072-1
journal lastpage04020072-8
page8
treePractice Periodical on Structural Design and Construction:;2021:;Volume ( 026 ):;issue: 002
contenttypeFulltext


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