Total Quality Management for Construction

Abstract

Traditional approaches to quality control in the construction industry are inadequate and should be replaced with the Total Quality Control concept implemented through the Quality Control (Q.C.) Circle as developed in Japan and currently in wide use throughout the manufacturing industry. The term “total quality control” is defined, and four total quality control principles are set forth on the basis of this definition. The evolution of quality control is traced from the nineteenth century to today to explain the decline in quality standards and to illustrate the need for a new approach. Unique characteristics of the construction industry are described as they relate to the Q.C. circle concept. Implementation of this concept will result in higher quality, lower costs, and increased productivity in the construction industry.