Abstract: Providing superior quality and keeping customers satisfied are rapidly becoming the ways construction companies differentiate themselves from competitors. Many companies are, however, frustrated in their efforts to improve ...

Abstract: To successfully compete in the long term, a company must be sure current customers are satisfied. Providing superior quality and keeping customers satisfied are rapidly becoming the ways companies differentiate themselves ...

Abstract: Capital project development is a complex process that takes many years to implement. The development of a capital project usually undergoes several rounds of design evolution, and as a result the basic and original customer’s ...