BIM-Enabled Claims Management Concept: Implications for Dispute Avoidance and Management

Abstract

Investigating the implications of integrating building information modeling (BIM) with claims management and the consequent effect on quantity surveying practices is essential for advancing digitalization and for avoidance of disputes in construction. Based on primary semistructured interviews with eight construction professionals in the UK and 48 peer-reviewed articles (secondary data), BIM’s potential to enhance collaboration, improve cost estimation, and streamline claims management processes using text mining was studied. Text mining collocation analysis was applied using RStudio to elicit BIM and claims management concepts. The findings suggested that although BIM integration offers considerable benefits, challenges—such as resistance to change, lack of standardization, and the need for continuous upskilling—may hinder its full implementation. These findings contribute to the emerging need for as-built intelligent BIM with claims management operations in the construction industry from a theoretical perspective. BIM’s potential to redefine the role of construction professionals such as quantity surveyors may engender a collaborative construction sector because of the efficiency it brings to the construction industry.