Development of a Quantification Proposal for Hidden Quality Costs: Applied to the Construction Sector

Abstract

This study develops a quantification proposal for those quality costs that construction companies cannot estimate through objective criteria, known as hidden quality costs. This proposal will later be the object of validation through a real case: the quantification of the cost of loss of image that a construction company experiences as a consequence of a delay in the completion of a certain building. This proposal is of relevance to researchers in that it demonstrates how hidden cost quantification based on a fuzzy logic model can be developed and tested, and it provides the basis for future investigations. It is of relevance to professionals as it describes how fuzzy logic and quality costs can be used to effectively model industrial construction quality management.